Tiny Teeth Dental Pty Ltd ACN 669 832 142 trading as Smiles Family Health Hub ("we", "us" or the "Practice") is committed to privacy protection. At smilesfamilyhealthhub.com ("this site"), we understand the importance of keeping personal information private and secure. This privacy policy describes generally how we manage personal information and safeguard privacy. If you would like more information, please contact us.
We care about your privacy
We will never rent, trade or sell your email address to anyone. We will never publicly display your email address or other personal details that identify you.
The Australian Privacy Principles
We will treat all personal information in accordance with our obligations under the Privacy Act 1988 (Cth) ("Privacy Act"). The Privacy Act sets out 13 key principles for the collection and treatment of personal information, known as the "Australian Privacy Principles".
What is "personal information"?
Personal information held by the Practice may include your:
- name and date of birth;
- residential and postal addresses, telephone and mobile numbers, and email addresses;
- health information relevant to providing dental care, which is treated as sensitive information under the Privacy Act and given a higher level of protection;
- payment or health fund details for agreed billing purposes;
- your computer and connection information; and
- any other information that you share with us.
How we may collect your personal information
We only collect personal information that is necessary for us to conduct our business and provide dental care. We may collect personal information that you provide when you:
- use this site, including when you complete an online enquiry or registration form to contact us;
- make or request an appointment;
- provide information to us by telephone, email or other communication; or
- attend the practice for treatment.
IP addresses
This site may collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them. We collect and manage IP addresses as part of providing internet session management and for security purposes, and to help prevent and detect misuse of, or fraudulent activity involving, this site.
Cookies
This site uses "cookies" to help personalise your online experience. A cookie is a small text file placed on your device by a web page server to identify and interact more effectively with your device. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. If you choose to decline cookies, you may not be able to fully use the interactive features of this site.
Why we use cookies
This site uses cookies in order to remember your preferences for using this site, to show relevant notifications, and to remember details of information that you choose to submit to us (for example, through online enquiry forms).
Third party cookies
In some cases, third parties may place cookies through this site. For example, Google Analytics may use cookies to collect de-identified data about how long users spend on this site and the pages they visit, and third party social media applications (such as Facebook and Instagram) may use cookies to facilitate social media buttons or plugins.
How we may use your personal information
Your personal information may be used in order to:
- verify your identity;
- respond to your enquiries and manage your appointments and dental care;
- process billing and collect payment, including through your health fund;
- respond to any queries or feedback that you may have;
- prevent and detect any misuse of, or fraudulent activity involving, this site; and
- maintain and develop our business systems and infrastructure.
From time to time we may contact you with news, information and offers relating to our own products and services. If you would prefer not to receive promotional material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time.
When we may disclose your personal information
In order to provide the services you require or for the purposes set out above, we may disclose your personal information to organisations outside the Practice, and we take reasonable steps to ensure those organisations are bound by confidentiality and privacy obligations. These may include providers of mailing systems, billing functions, information technology services, and website usage analysis. We may also disclose your personal information to:
- your authorised representatives or legal advisers (when requested by you to do so);
- our professional advisers, including our accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law; and
- the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email at drangela@smilesfamilyhealthhub.com or by post at the address below.
Access to your personal information
In most cases, you may access personal information that we hold about you. We will handle requests for access in accordance with the Australian Privacy Principles, and will deal with all requests as quickly as possible. In some cases we may refuse access, for example where giving access would be unlawful, would have an unreasonable impact on another person's privacy, or would prejudice an investigation of unlawful activity. If we refuse access, we will provide you with reasons.
Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so.
Storage and security of your personal information
We are committed to maintaining the confidentiality of the information that you provide us and will take all reasonable precautions to protect your personal information from unauthorised use or alteration. Personal information may be stored both electronically and in hard-copy form. Firewalls, anti-virus software, email filters and passwords protect our electronic information, and we take all reasonable measures to secure hard-copy information.
Third party websites
You may click through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This privacy policy applies to this site only, and we assume no responsibility for the content of any third party websites.
Re-marketing
We may use the Google Ads and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this site based on their activity on this site. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data collected by Google and/or Facebook will be used in accordance with their own privacy policies. You can set preferences for how Google advertises to you using the Google Ads Settings page, and Facebook provides tools that enable you to opt out of targeted advertising.
Changes to this Privacy Policy
From time to time it may be necessary for us to revise this privacy policy. Any changes will be in accordance with applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes by posting an updated version on this site.
If you require further information about the Privacy Act and the Australian Privacy Principles, you can visit the Office of the Australian Information Commissioner's website at oaic.gov.au.
Last updated: September 2026
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